Building a Service Culture

Service is such a frequently used "customer promise" made by companies, yet many organizations fall short of delivering on that value promise. Join Claudine as she discusses ways to build a culture of service and embed that culture throughout every customer "touch-point." Included in this discussion are these learner outcomes:

• Service: What is it, who defines it, and who defends a culture of service?
• Service delivery: From Theory to application: Connecting others to service practices
• Implementing consistency and measurements for sustainable service programs
• Keeping the service momentum strong for long term impact