Building a Service Culture
Service is such a frequently used "customer promise" made by companies, yet many organizations fall short of delivering on that value promise. Join Claudine as she discusses ways to build a culture of service and embed that culture throughout every customer "touch-point." Included in this discussion are these learner outcomes:
- Service: What is it, who defines it, and who defends a culture of service?
- Service delivery: From Theory to application: Connecting others to service practices
- Implementing consistency and measurements for sustainable service programs
- Keeping the service momentum strong for long term impact
Date and Time
Thursday Apr 21, 2016
8:30 AM - 11:30 AM PDT
Location
Location Change:
Work Source Oregon
1569 NE F Street
Grants Pass
Website
Contact Information
Oregon Employer Council Josephine County, Kimberly Loe, President, (541) 761-2205 or David Lance, Vice Present (541) 237-5011
Send Email
Printed courtesy of www.grantspasschamber.org/ – Contact the Grants Pass & Josephine County Chamber of Commerce for more information.
PO Box 970, Grants Pass, OR 97528 – 541-476-7717 – gpcoc@grantspasschamber.org