Telecommunicator II (Dispatcher 9-1-1)

Are you amazing?  Are you energized helping people and being a strong team member?  If this is YOU, then join our 9-1-1 Dispatcher Team.  We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members.  The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion.  Our culture is designed to grow and foster long careers, as well as provide exceptional community service.

Telecommunicators/9-1-1 Dispatchers are skilled at multi-tasking, typing a minimum of 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times.

Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching police, fire and/or EMS personnel to calls for service.

Benefits:  911 Dispatchers receive full-family medical for about $193 per month in premiums, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.Our

Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.
 
Minimum Qualifications:
A High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Licensing Requirements:
•Law Enforcement Data System Certificate within 60 days of appointment
•First Aid/CPR Certificate within one year of appointment
•Basic Telecommunications Certificate within one year of appointment
•Emergency Medical Dispatch Certificate within one year of appointment
•Certification of 40 words per minute with a minimum 95% accuracy keyboarding skills

In addition to base salary, incentives upon verification, available to Dispatchers include:
•Associates Degree - 2.5%
•Bachelor Degree - 5.0%
•Second Language - 1.25%
•DPSST Intermediate Certificate - 2.50%
•DPSST Advanced Certificate - 3.00%
Note:  Associates Degree is not cumulative.
 
Hiring timeline:
1.  Complete an application, attaching your resume, cover letter and typing test.
2. After review of your application, candidates selected will be contacted to complete Criticall testing.  
3.  Successful candidates on Criticall test will then complete an observation in our dispatch center.
4.  Interviews will be scheduled.                
5.  After interviews, candidates selected will go to a Chiefs interview.  We anticipate a hiring date for the successful candidate August/September, 2026.
 
For more information or to apply please visit:  Job Opportunities | Sorted by Posting Date descending | Join our team!
 
Questions regarding this role may be directed to:  humanresources@grantspassoregon.gov or 541-450-6050.